A new report that ranks US airlines from worst to highest using several indicators — see how they stack up with each other

Delta and Southwest aircraft.

Xackery Irving / Shutterstock

  • WalletHub, a financial website, has identified the best and worst airlines in the United States, based on data from the Ministry of Transport.

  • Delta took the top spot and scored high in terms of reliability, comfort and customer satisfaction.

  • Southwest Airlines was the last to die, followed by American Airlines, JetBlue Airlines and Frontier Airlines.

Personal Finance Website WalletHub clearly The best airline in the United States, based on 2021 flight data collected from the US Department of Transportation.

The company ranked 11 airlines from highest to lowest, including major airlines such as American Airlines and Southwest Airlines, and low-cost carriers such as Spirit Airlines and Frontier Airlines.

According to the company, two regional airlines, SkyWest Airlines and Emboy Air, are included because they account for at least 1% of domestic scheduled flights and report data to DOT.

WalletHub scored each airline based on 16 indicators across four major categories, including baggage, departures, complaints, animal-related incidents, in-flight comfort, and safety. Subcategories included factors such as delay, WiFi availability, foot space, boarding denials, and pricing.

While prices hinder common transactions for many consumers, WalletHub explores “overlooked aspects of air travel” to help travelers “make more informed decisions.” It states that it is doing. However, the company said it considered “for fairness” and “in-flight equipment-related” costs.

“For example, if a ticket is much cheaper than an airline that offers free in-flight meals, it’s not correct to penalize the airline that charges for drinks,” he said.

WalletHub has obtained scores for each airline from four major categories to determine the best and worst airlines overall in the United States. Scores are based on specific criteria, such as delay rates and the number of customer complaints.

We then summed the points in each category to calculate the overall performance rank. Delta scored the highest score of 70.48 out of 100, while Southwest was the last to score only 30.60.

WalletHub reveals that each metric is allowed the maximum number of points available to the airline, and each weight and calculation to the overall score is based on the company’s subjective view. Did. However, points are generally assigned “based on common sense.”

In addition to ranking the best airlines, the company has the cheapest airlines, the safest airlines, the most reliable airlines, the best airlines for pets, the most comfortable airlines, the most comfortable. We have awarded six awards, including airlines.

Delta has won the most medals, including being the best airline in the United States, the most reliable and safest airline for animals. JetBlue and Frontier, on the other hand, have won the top spots for comfort and affordability, respectively.

Here’s a closer look at WalletHub’s best and worst US airlines, as well as the individual awards they each have won.

11. Southwest Airlines

View from the wings of a Southwest Airlines Boeing 737 Max8 aircraft on the tarmac.

Ashley D. Smith / Southwest Airlines

Southwest Airlines is the last to be ranked on the WalletHub list and occupies the back in several categories, including the least reliable and least secure airlines. WalletHub gave Southwest 7.84 out of 50 for reliability, while top performers, including Delta and Hawaiian, exceeded 30.

The data also show that Southwest is less credible compared to the previous year when it scored 26.80. This may be due in part to the fact that thousands of passengers were stranded due to the airline’s several-day meltdown in October 2021.

The airline is 2018 uncontained engine failure As a result, passengers died and WalletHub had to deduct points.

10. American Airlines

American aircraft.

American aircraft.Airbus

American is ranked penultimate on the WalletHub list, with low scores for reliability, price, and safety. According to the data, the airline suffered at least 50 passenger or employee injuries in 2021, required medical care, and had a low safety rating.

The carrier, on the other hand, scored a confidence score of 14.24, but a higher comfort score of four out of five.

9. JetBlue Airlines

JetBlue A320 aircraft.

JetBlue A320 aircraft.Marcus Mainka / Shutterstock

JetBlue is named Worst US Airlines by The Wall Street Journal Earlier this year, on-time performance was poor and there were many complaints from passengers.

WalletHub data yielded similar results, with a reliability of 16.52 out of 50, ranking fourth in customer complaints.

However, not everything is bad for JetBlue. The airline was ranked as the best airline for in-flight comfort, including WiFi, in-flight entertainment, light meals, drinks and other free amenities. Airlines are also the most economically affordable Condé Nast Traveler reported..

8. Frontier Airlines

Frontier Airlines

Frontier AirlinesCarlos Yudika

Frontier was ranked low in reliability with a score of 13.18 and was last in comfort due to lack of in-flight equipment such as WiFi and complimentary snacks and drinks.

The airline also makes up the plane with 28-inch legrooms. This is the lowest offered in the United States. According to the travel magazine AFAR..

However, Frontier has won the top ranks at an affordable price, offering consumers cheaper plane tickets than any other airline. According to the data, frontier airfare averaged 3.53 cents per mile.

7. United Airlines

United Airlines plane.

United Airlines planes can be found at Newark Liberty International Airport in Newark, NJ, USA.AyfunCoskun / Anadolu Agency via Getty Images

United was ranked lower than other carriers, but received the third highest reliability score of 26.67 out of 50 and the highest comfort score of 4.5 out of 5.

However, the low overall ranking may contribute to the high number of passenger complaints. According to DOT dataUnited had 3,581 complaints in 2021 and 29.73 complaints per 100,000 passengers, WalletHub said.

6. SkyWest Airlines

SkyWest Airlines Bombardier CRJ200 Aircraft

SkyWest Airlines Bombardier CRJ200 aircraft.Heather Dunbar / Shutterstock.com

SkyWest, a regional airline that operates on behalf of United, Delta, American and Alaska, has earned a high ranking for pet-friendly and customer satisfaction. Specifically, according to DOT data, airlines received a total of 328 complaints and 0.92 complaints per 100,000 passengers.

Since Skywest uses four airlines, WalletHub used the average maximum and minimum scores for each situation to determine the overall comfort score for the regional airlines.

5. Spirit Airlines

Spirit Airlines A319 aircraft.

Spirit Airlines A319 aircraft.Marcus Mainka / Shutterstock

To conclude the top five airlines, Spirit Airlines performed well in 2021 in terms of affordability and safety.

This airline is the second cheapest airline after Frontier, with an average airfare of 3.82 cents per mile. The airline, on the other hand, scored 19.99 out of 50 on average reliability compared to other airlines.

Like the Frontier, Spirit was less comfortable on board and did not offer free amenities on board except for seats and personal belongings.

4. Emboy Air

American Eagle Regional Aircraft.

American Eagle Regional Aircraft.Markus Mainka / Shutterstock

According to WalletHub, Envoy is a wholly owned subsidiary of American and one of the best performing operators. The airline earned an overall score of 60.46 out of 100. That’s twice as much as Southwest Airlines’ 30.60 points. We also got a high score for pet safety.

However, Emboy was the most expensive airline in 2021 with an average fare of 12.42 cents per mile. This may be primarily due to airlines flying to smaller markets with higher operating costs on behalf of Americans raising airfares.

3. Alaska Airlines

Alaska Airlines.

Alaska Airlines.Alaska Airlines

According to WalletHub, Alaska is the third best airline in the United States. The airline earned the title of safest airline and scored high in terms of reliability, comfort and price.

The airline scored 4.5 out of 5 for comfort and partnered with Delta to lose to JetBlue.

2. Hawaiian Airlines

Hawaiian Airlines Boeing 767

Hawaiian Airlines Boeing 767Angel Divillion / Shutterstock

Hawaiian is the runner-up this year, with a high score for affordability, reliability and safety. However, the airline defeated Spirit and Frontier in terms of comfort, scoring 2 out of 5 points.

Meanwhile, according to WalletHub data, the airline’s passenger complaints were the second highest, at 37.63 per 100,000 passengers. The airline has earned a high overall score due to its strong on-time performance and safety.

1. Delta Air Lines

Delta Air Lines aircraft.

Delta Air Lines aircraft.Running photo / shutterstock

Like the Wall Street Journal, WalletHub has named Delta the best airline in the United States. Atlanta-based airlines are the most reliable airlines and second to Hawaiian for comfort.

The airline has also demonstrated liability for pets, with no animal-related accidents reported in 2021. In addition, according to WalletHub data, airlines have the lowest consumer complaint rates, with 1.92 complaints per 100,000 passengers.

Read the original article Business Insider