According to news reports, the overworked 911 whistleblower did not dispatch a Fort Worth police officer in a domestic call on June 1, resulting in two murders and suicide.
Former 911 operator Kate Collie told KXAS-TV The stressed 911 Dispatcher receives a call from Holly BeverlyReported that her divorced husband was on his way to her apartment in western Fort Worth to hurt her.
Collie told the television station that the operator did not dispatch a police officer because the suspect was not actually on the scene yet.
It was discovered that three people were later shot dead In an apartment that includes Beverly.
The Fort Worth case is 911 call center as a staffing issue And the rise in telephone calls has plagued police officers in recent months.
“Fort Worth police were inquired about the murder that occurred in the 2900 block of Jonah Drive on Tuesday, June 1, 2009,” Fort Worth police officer Tracy Carter said in an email Thursday. “We are saddened by the unnecessary loss of multiple lives in this tragedy, and our prayers are with the families of the victims. The media reaction was provided with the information available at the time of the incident. It was. “
Fort Worth police said the 911 call center lacked 35 call takers.
“The Fort Worth Police Department is committed to the safety and well-being of our citizens,” Carter said. “We are currently reviewing the overall response to this incident and making sure that the best policies are in place to prevent another tragedy like this from happening in the future. No further information can be provided at this time due to the administrative investigation of. “
Fort Worth police announced on Tuesday that they are taking steps to hire more 911 callers and are considering ways to answer calls quickly.
According to a former call taker, the urgent need to address issues with the 911 call center arises during the summer when the number of calls increases.
Former Fort Worth call taker said the coordinator could answer 100 calls per shift on a normal day. On days before and after the July 4th holiday, residents could hit 911 on a phone call about fireworks, allowing callers to respond more than 300 responses per shift.
“It’s non-stop,” said a former caller who spoke to Fort Worth Star Telegram on the condition that her name wasn’t used, referring to the fireworks call. “They forget that we are answering medical, police and firefighting calls.”
In the June 1 incident, Collie told KXAS-TV that she was working the night Beverly called 911. Beverly’s phone was about 45 minutes before the shooting, she said, and there should have been enough time for the police to arrive.
“Our protocol, whatever the situation, we are supposed to send an officer,” Collie told KXAS-TV.
Collie, who started at the 911 call center in June 2020, left the department a few days after double murder and suicide, she told the television station. She did not respond to a request for comment from Star Telegram on Thursday.
It was Beverly and her 17-year-old son, Titus Akins, who were killed in the shooting. Beverly’s divorced husband, Timothy Paul Beverly II, also died of a gunshot wound in his head, and his death was sentenced to suicide.
According to KXAS-TV, after the shooting, the family rushed to their neighbors and called 911 three times, but couldn’t answer.
Eventually, the mother’s neighbor took her and Mira to the hospital. Mira has been diagnosed with febrile seizures and is fine.
There are also serious staffing issues at the Dallas 911 Center.. Star-Telegram media partner WFAA-TV reported.
A attention was paid to the shortage last week after a Dallas woman was accused Stab her 7 year old daughter and die.. Dallas city officials confirmed to WFAA-TV that the waiting time last Thursday when the murder was reported was nearly 12 minutes at the peak of the call.
An official at Carrollton’s North Texas Emergency Communications Center said Thursday that it was almost fully staffed and answered more than 99% of all calls within 15 seconds since the beginning of the year.
NTEC serves the cities of Addison, Carrollton, Koppel and Farmers Branch.