Allow Uber to book rides for users via WhatsApp in India


Bangalore — US ride-hailing service company Uber Technologies Ltd announced on Thursday that it will roll out the ability for Indian users to book rides via the messaging service WhatsApp.

This move could help Uber leverage its more than 500 million user base on WhatsApp owned by MetaPlatforms in India.

“Starting this week, we’re rolling out a new service that offers the option to book a Uber ride through the official UberWhatsApp chatbot,” Uber said in a blog. director..

Uber has been operating in Asian countries for the past eight years and is currently available in 100 cities.

“Riders no longer have to download or use the Uber app. User registration, boarding reservations, travel receipts, etc. are all managed within the WhatsApp chat interface,” Uber added. rice field.

WhatsApp users can book a ride by sending a message to Uber’s business account number, scanning a barcode, or directly clicking a link to open an Uber WhatsApp chat.

Riders can get the same safety features and insurance protection as anyone booking a trip directly through the Uber app, the company said. The WhatsApp chat flow informs users about safety guidelines, including how to contact Uber in an emergency.

This feature will initially begin in Lucknow, India’s most populous capital of Uttar Pradesh, and will be expanded elsewhere by next year.

According to Uber, the service will be available in English and will include the Indian language in the near future, he added.