American Airlines passengers were told to get off the plane they had just boarded five hours late because the crew had to be off duty.

Travelers will wait in line at the American Airlines counter at Ronald Reagan Washington National Airport in Arlington, Virginia, on July 2, 2022.

Flight delays and cancellations continue to disrupt passenger travel plans.Stephanie Reynolds / Getty Images

  • American Airlines customers said passengers had to leave after the pilot said it had timed out.

  • Sheila Gray said her flight from Charlotte to Boston was already five hours late.

  • She said the airline did not provide any form of compensation.

American Airlines passengers said the pilot had run out of flight time and had to get off the plane he had just boarded five hours later.

After returning from Rome, Sheila Gray arrived in Charlotte on Saturday and was about to return to Boston.

She told the insider: “All I wanted was to go back to bed. At this point I was up for 24 hours and the only thing that broke the camel’s back was the straw.”

During the layover at Charlotte, her flight was delayed many times because “the plane was in a hanger under repair,” the gate agent told her.

When the plane was ready, just 20 minutes after boarding, the pilot said, “We asked all passengers to leave the plane because the crew timed out and couldn’t fly. We all got off the plane and We started scrambling to see if we could find another flight. “

Gray added: “People were angry and yelling at the gate agent. One of the angry gentlemen in the gate area was escorted from the plane after we re-boarded. Away from the plane.”

An alternative pilot was found and the original cabin was also able to fly, it happened.

Gray shared a text message from the airline stating that her flight was rescheduled many times.

She emphasized that “the gate agent and flight attendants were great,” but “because he certainly knew he would time out before we boarded, so he kept us boarding anyway.” Everyone got angry with the pilot.

Gray, her husband, and two daughters often fly with Americans, but this wasn’t their first bad experience. Last month, the family missed a connecting flight from Philadelphia to Boston due to a delayed flight from Paris.

The summer turmoil continues to affect the travel plans of many passengers. Thousands of flights Canceled Airlines are having a hard time dealing with In demand, Luggage is piled up in some terminals.

American Airlines did not immediately respond to insider requests for comment.

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