Authorized repairers deliberately leaked private photos, and Apple compensated the female iPhone owner for “millions of dollars”


Two iPhones are seen on 10 May, 2017. Parts for the long awaited iPhone 8 are said to have been in production already. (Photo by Jaap Arriens/NurPhoto)

Jaap Arriens/NurPhoto via Getty Images

In the past few years, Apple has been striving to create an image where user privacy is paramount.But according to The Telegraph According to the latest report, they compensated a female iPhone owner with “millions of dollars” for leaking a private photo. Specifically, this user from the University of Oregon sent two iPhones to the repair point of Apple’s partner Pegatron for repair in 2016. After receiving the equipment, the two maintenance personnel uploaded multiple private photos and a video of her to their Facebook account in the name of the owner without authorization. After being reminded by a friend, the owner discovered the matter and deleted the leaked image.

The female machine owner’s lawyer subsequently expressed his desire to raise concerns on the grounds of invasion of privacy and psychological trauma. Although the incident occurred in Pegatron, it was the Apple behind that first came out to pay the settlement money, and then demand compensation from Pegatron. The whole incident is now revealed because Pegatron’s insurance company refused to pay for the incident. The conflict between the two parties has triggered a new lawsuit.

It is said that after conducting a “comprehensive” investigation, Apple made a settlement and required Pegatron to expel the two employees involved. At the same time, in order to prevent the “huge commercial damage” that may be caused by the disclosure of the incident, Apple has also proposed confidentiality requirements, hoping to be referred to as “a customer.” However, in an interview with The Telegraph, Apple’s representative confirmed the matter, but at the same time it also stated that Apple “extremely values” the privacy of users and will work hard to protect user data during the repair process. Since 2016, they “have been strengthening” the management of their partners. As for the specific amount of the settlement, it is not surprising that the official did not disclose it. But in any case, this incident can be regarded as a wake-up call for Apple.

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