Rogers will provide credit to customers with a five-day service after the outage


Rogers says it will refund customers the equivalent of five days of service after the telecommunications company’s nationwide outage.

and twitter According to the statement, telecommunications service providers said credit was the “first step” to regain customer confidence after the interruption of Internet and telephone services that began on July 8.

“We’ve heard stories from customers from all over the country who told us how serious the impact of the outage is for them. We know we need to regain their trust. And as a first step, we increased the value of our credits, “Rogers said on July 12.

“We will automatically credit you with the equivalent of a five-day service.”

Credits will automatically be applied to your customer accounts and appear on your statement next month, but some will be processed the following month, Rogers CEO Tony Stafieri said in an interview. Global news July 12th.

The company has warning The number of spam text messages about fake credit offers that some customers received after the outage.

The outage affecting both Rogers’ wired and wireless networks was caused by a “network system failure” following a maintenance update of the company’s core network, leading to some router malfunctions, Staffieri said on July 9. I explained to. statement..

According to the company, “most” of the service was restored by early morning on the same day.

The outage disrupted online and telephone services for 911 emergency calls in government agencies, businesses, financial institutions, public transport, hospitals and even some states.

Travelers coming to Canada were also affected because they couldn’t access the government’s ArriveCan mobile app to submit the information they needed to clear customs.

Industry Minister François Philippe Champagne meets with Staffieri and the CEOs of other major Canadian telecommunications service providers on July 11 to request the development of a framework to improve the “resilience and reliability” of the network. Did.

Champagne said the Canadian Radio and Television Communications Commission (CRTC) will also investigate the outage further.

On July 12, CRTC Chairman and CEO Ian Scott ordered Rogers to provide a “comprehensive explanation” of the suspension of national service and instructed the company to respond until July 22. ..

“This is the first step CRTC is taking to improve the resilience of all Canadian networks in response to this critical outage. It has paralyzed parts of our economy and has made Canadians. Events of this magnitude that threaten safety are simply unacceptable, “Scott said. statement..

“Once you’re happy with Rogers’ answer to your question, decide what additional steps you need to take.”

Andrew Chen


Andrew Chen is a reporter for the Epoch Times based in Toronto.