Travel agencies criticize how American Airlines handled the mask dispute on a delayed flight in North Carolina


Travel firm Breakaway Beach said it was disappointed with how American Airlines handled recent flights from Charlotte. The flight was delayed the day after the airline said that some passengers refused to wear the mask.

The airline did not provide details that passengers refused to comply with federal mask requirements, but on Tuesday, some passengers flying from Charlotte Douglas International Airport to Nassau, The Bahamas were obliged to COVID-19. “Violating” and “destructive.”

According to Americans, those passengers were asked to leave the plane. According to the airline, flights originally scheduled to depart CLT on Monday have been postponed until Tuesday.

However, Breakaway Beach, which represents 47 high school graduates in flight, said in a Thursday statement to observers that their group was “condemned for the actions of a few individuals.”

Americans did not confirm with observers reports from other media outlets that the group that caused the delay was a high school traveler, but the destructive group included 43 individuals and one chaperon. Said he was.

“American Airlines’ response to this situation was very disappointing. Of course, safety is an absolute priority and passengers who do not comply with aviation rules and regulations must be removed from the aircraft,” Breakaway said. Says. “But the actions of one individual were not the responsibility of the other, and students who adhered to the rules would not have had to endure this type of treatment.

“The group was treated in an inappropriate and overly harsh manner, causing unnecessary stress and exacerbation for travelers and their parents from a distance.”

According to the airline, the group was later allowed to fly to Nasso on a Tuesday morning flight.

Breakaway Beach, a travel agency representing 47 high school graduates from Charlotte to Bahama, claimed that American Airlines was

A breakaway beach travel agency representing 47 high school graduates from Charlotte to the Bahamas claimed that American Airlines was “overly strict” in treating students.

Breakaway Beach Description

The· Travel agency, A high school student specializing in senior travel, he said one or two passengers “acted to be taken away from the plane,” but did not reveal whether the passengers were members of the group. It was.

“This passenger behavior has labeled the entire group of graduates as’out of control’and’destructive’,” the company said.

According to a new statement on Thursday in the United States, several members of the passenger group “repeatedly violated” mask requirements, playing music with blasphemous lyrics from speakers, and “screaming and using dirty words. “.

Passengers were told that the aircraft was delayed due to mechanical problems.

According to Breakaway Beach, while the plane was delayed, some students “may have removed their masks due to lack of air conditioning / ventilation and a very intolerable situation.”

According to Americans, the aircraft stayed at the gate with the boarding door open and had a boarding bridge installed throughout the first two hours of maintenance delays.

According to Breakaway Beach, passengers were later disembarked due to mechanical problems in exchanging planes. According to the company, a group of graduates were rejected at the gate when passengers began to re-board.

According to Americans, the captain of the plane decided to refuse to board the group. At that point, the aircraft was delayed to remove the baggage checked by the group from the aircraft.

According to Americans, the flight was delayed overnight after the baggage delay, and the additional delay meant that the aircraft needed a new crew member.

Breakaway Beach said that teenage groups are not offered accommodation or meal vouchers. However, American Airlines said that while all customers were given meal vouchers, a group of high school graduates did not meet the minimum age requirement to receive hotel vouchers.

According to American, all customers were offered 15,000 AAdvantage miles.

“Slightly violent”

The travel agency also claimed that “the other passengers on the flight were hostile and offensive to the group because they were perceived to be responsible for postponing the flight.”

One woman, Jean Holgerson, Told WHDH7 News in Boston That her son was part of a teenage group on board. She told the news station that teens were “a little rough” but dissatisfied with “still paying homage.”

“It wasn’t the big stand-off that everyone envisions,” she says. I told WHDH.

FAA recognizing the incident

Meanwhile, the Federal Aviation Authority is aware of the incident and is investigating all reports received from the airline, the FAA told observers in an email.

The FAA did not share additional details regarding the content of the investigation.

Eugene Winner, president of Breakaway Beach, said travel companies welcome the investigation. The company said it shared with FAA a video showing at least one passenger not wearing a mask and not traveling with a group of high school graduates in the Boston area.

The FAA receives thousands of reports of unruly passengers throughout the year. Approximately 2,475 passenger reports Refuses to comply with federal face mask requirements.

Also, according to the FAA, since January 1, the FAA has offered a fine of over $ 682,000 for unruly passengers.

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