Travelers invited to join class action lawsuit against Sunwing after significant flight delays and cancellations

Law firm considers potential class-action lawsuit against Sunwing Airlines for Canadian travelers affected by Sunwing Airlines’ sudden flight cancellations in Saskatchewan just days after Christmas break doing.

sun wing Announced on December 29, 2022, canceling flights at airports in Saskatoon and Regina, Saskatchewan due to “extenuating circumstances.” The cancellation was effective immediately and applied to flights from both airports until 3 February 2023.

The company has been struggling to get passengers home over the past few weeks after severe winter storms disrupted holiday operations. A series of Twitter postsmade on Jan. 3, the company said it had completed “all scheduled recovery flights,” adding, “[a]Further schedule changes have nothing to do with holiday disruptions. “

in the statementMerchant Law Group LLP is inviting affected Sunwing customers to join the class action lawsuit.

This applies to travelers who experience an unexplained ‘flight cancellation or delay of more than 9 hours’. [to] Any weather or aircraft safety issues anywhere in Canada between December 22, 2022 and February 3, 2023.

It also applies to travelers who experience “trip cancellations, rerouting or delays of 9 hours or more due to bulk cancellations on Sunwing Saskatchewan routes” during the same period.

Merchant Law said the class action seeks monetary compensation “for any inconvenience or loss experienced by individual travelers.” Details of the class action lawsuit will be revealed in the coming months, the company said.

Merchant Law operates 10 offices across Canada, with attorneys practicing law in six provinces.

“Unbelievably sorry”

Amid criticism from public opinion and the government, sun wing apologized It said there were “obvious failures in execution”, particularly related to weather-related delays, for passengers stranded at their destinations after winter storms.

“We are very sorry to disappoint our customers,” read a letter issued on Jan. 5. sun wing Travel Group CEO Stephen Hunter sun wing “Most customers enjoyed their vacation with minimal disruption,” added airline president Len Collard.

The company said it “guarantees full compliance” with its obligations under Canada’s Air Passenger Protection Regulations and said it accepts “qualified compensation claims.” Some customers who traveled between December 24th and December 27th, 2022 submitted receipts related to expenses incurred at their destination, such as the cost of purchasing essential items due to baggage delays at Toronto Pearson Airport You can also.

Andrew Chen

Andrew Chen is a reporter for the Epoch Times based in Toronto.