Two teachers miss a $4,000 honeymoon cruise after their flights are canceled and encounter “radio silence” from the Southwest.

Royal Caribbean International's Explorer of the Seas docked at Port Charlotte Amalie, St. Thomas, US Virgin Islands Sunday, January 26, 2014.

Royal Caribbean International’s Explorer of the Seas docked at Port Charlotte Amalie, St. Thomas, US Virgin Islands Sunday, January 26, 2014.Thomas Layer/Associated Press

  • Teachers in Wauwatosa, Wisconsin, saw thousands of Southwest Airlines flights canceled.

  • Marcus and Andrea Glassenick were unable to make the honeymoon cruise after their flight was cancelled.

  • Southwest Airlines has canceled more flights than any other airline after the storm that hit the US over Christmas.

Two teachers from Wisconsin were ready to leave for their dream honeymoon cruise the day after Christmas, but after Southwest Airlines canceled thousands of flights, The couple returned home the next day and lost $4,000.

Marcus and Andrea Gracenik of Wauwatosa, Wisconsin, told a local outlet TMJ4 They flew to Nashville on Monday, where they waited to hear of a connecting Southwest flight. I was told I could not return it.

After returning home on another airline, they flew home to Wisconsin the next day without their luggage.

Andrea Gracenik told TMJ4, “This is the only break we have in common, so we can’t even go another time and make up for it because this is the only one.

“The time has come. We can’t give that time back,” she said, adding that it would be great if we could get back the $4,000 we spent on the cruise.

“It would be great if we could do that. But the memories we were trying to create with each other and with our friends just can’t be put on a price tag,” she said.

The couple also told the outlet that they had encountered “radio silence” from the Southwest and that they would hesitate before choosing an airline in the future.

The Grasenik family was among the thousands of Americans who experienced flight cancellations after the Southwest Airlines plane crash. operational meltdown this week. Thousands of flights across airlines Southwest passengers saw the worst, though it was canceled after a severe winter storm hit over Christmas weekend.

Southwest Airlines canceled more than 2,900 flights on Monday. half of the canceled flights around the world that day. According to FlightAware, cancellations accounted for his 70% of all Southwest trips scheduled for the day.confusion Ripple across the travel industrycausing shortages of car rentals and skyrocketing airfares.

When asked for comment, a Southwest spokesperson told Insider: Latest update page The company said it plans to return to normal operations on Friday. The spokesperson also said that Southwest customers can rebook travel, request refunds and report lost luggage by: Travel confusion portal on their site.

other Traveler I also reported their missing cruise ship Departure after cancellation. Her one of the cruise ships, Carnival Celebration, slightly delayed departure on Tuesday to allow more time for some passengers to arrive, the blog said. cruise hiveHundreds of guests still missed the boat.

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