Companies are attacking Australians with one-sided contact, and people want more control over their communication.
according to Research 98% of Australian Communications and Media Authority (ACMA) respondents confirmed that they had some form of unilateral contact in the last six months. However, only one in ten survey participants felt that they could control how third parties used their personal information to sell products and the like.
Three in four respondents asked companies to stop unilateral contact of all kinds, but 59% were unaware that the situation would improve after unregistering. did. In addition, 56% had some form of difficulty in revoking their consent.
An ACMA spokesman said the survey data show that Australians want to protect their privacy.
“Companies need to respect the choices consumers make and comply with spam and telemarketing laws,” a spokeswoman said. “This undermines legitimate marketing practices and confidence in Australia’s use of telecommunications services.”
The 2003 Spam Act requires businesses to include a functional unsubscribe feature in their marketing messages and process unsubscribe requests within five days.
Over 50% of survey participants felt that they had little or no control over how their data was used as marketing contacts. In addition, 72% want more control over their data.
Meanwhile, 86% said they had received fraudulent calls in the last 6 months, and 40% were interrupted by such calls every week.
Of the respondents who were the target of nuisance calls, 69% received calls from unknown callers and 61% received calls from companies. Meanwhile, 25% and 23% say they received calls from government agencies and political parties or candidates, respectively.
When receiving a nuisance call, 83% of respondents chose to hang up and 81% confirmed the number and did not answer. Nonetheless, only 14 percent filed complaints.
When processing unsolicited text messages, 93% of respondents said they ignored the contact, 84% chose to block the number, and 58% said “STOP” and more. Communication has stopped.
An ACMA spokesperson said the organization raised $ 1.9 million ($ 1.37 million) in infringement notices as a result of its uncompromising attitude towards compliance with spam and telemarketing laws. During that time, ACMA issued nearly 6,000 compliance alerts.
Government agencies have enforced laws against businesses (including Optus, Woolworths, and Kogan) for violating them.
A spokeswoman for ACMA said, “We will work with businesses through compliance and enforcement activities to help them understand their obligations to obtain and trust the market, especially for Australian consumers.”
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