“When there was a fight in my store, the police did nothing.”


Almost a year ago, the owner, Amit Puntambekar, 28, noticed that he was stuck between two customers trying to prevent one from hitting the other.

The line started outside his village store, but continued inside, with an older tall customer hitting his angry teenage target.

Mr. Puntanbekar managed to get rid of the invaders, help the young man and promise to report to the police.

He did-but almost 12 months later, nothing happened.

According to a new report by the NKVD on violence against retailers, Puntanbekar is one of thousands of shopkeepers and workers who feel disappointed by the police.

The report found that violence against retail employees has escalated over the past five years and has increased further throughout the pandemic.

During the blockade, only essential retailers were allowed to continue operating, but both SMEs and large companies submitted evidence to the Commission, detailing oral and physical abuse.

Supermarkets Morrisons and Sainsbury told the MP that their staff were threatened with knives, guns, and even syringes.

The NKVD is currently calling on the government to discuss an independent law that makes assaulting retail workers in England and Wales a criminal offense.

Store guard

Store guard

The problem was “unique to British society and the police response did not fit the scale of the problem,” he said.

According to a clerk survey conducted by the Convenience Store Association, only one in five people who reported the incident was “satisfied with the police response.”

“If police do not attend or follow up on serious incidents, they undermine their credibility and trust, discourage reports and weaken the deterrence of repeat offenders,” the report said.

Alistair Sutherland, Deputy Commissioner for Business Crimes, of the National Police Commissioner’s Council, said: “Individual units have a variety of tactics available and use the security initiatives that best suit the problem they are facing.

“We take reports of all types of retail crimes, especially those involving violence, very seriously and strive to prosecute anyone who violates the law in this regard.”

“But we recognize that there is more we need to do to encourage reporting and provide better service and warranty to victims,” ​​he added.

Crime and Police Minister Kit Malthouse said the government has placed 20,000 additional police officers in the community to reduce crimes “including retail crime.”

“The Judgment Council has set guidelines that mean that courts should increase their judgments on assaults committed against those who serve the general public, including clerk.”

“Nothing happened”

This is a problem that Puntambekar is familiar with. “I called the police. All the incidents happened and there was a customer’s license plate. I spent hours with the police tracking where he was coming from.”

“I sent them all the video evidence, but nothing happened.”

Unfortunately, the assaulted youth’s parents are now blaming Mr. Puntanbekar.

He said: “I thought everything went well [but] My parents accused me of the case and didn’t follow me, so I no longer shop with us. “

The rules of the General Data Protection Regulation are further complicated by the fact that Mr. Puntanbekar is not allowed to show his parents a CCTV video of what happened to his son.

“So my parents don’t know what happened to this poor young man to this day because I can’t legally show them the footage,” he said.

Pandemics exacerbated the problems faced by retailers-the number of violence or abuses against clerk from 2019 to 2020 increased by 7% to 455 per day, according to the UK Retail Consortium, an industry group. It became an attack of times. 2019.

At some point in the winter, Puntambekar said his store was losing between £ 300 and £ 400 a week due to theft.

“Police consider it a” soft crime. ” Because there are no penalties for states or governments in the event of theft, “he said. “We will be responsible for it.”

“I admit that there is always a reduction in theft,” he added, adding that “few other companies think they’ll lose £ 5,000 or £ 10,000 a year.”

The National Retail Newspaper Sales Federation said a “strong police response” to a simple store theft “may help prevent more serious incidents in the future, but here is the weakest police response.” I answered the question that I was thinking.

Marks & Spencer added that local police were “difficult to respond to reports of assaults” at their stores.

As a result, the company told the committee that “colleagues are less likely to report assaults to the police because they believe it is” meaningless “when action is unlikely to occur.” Said.

The report also states that police crime statistics “are surprising that there is no mandatory process for recording crimes against retail workers as a particular group,” and a “very necessary” promotion of data on the case. It suggests that there is power.

The NKVD is calling for a new independent criminal offense that protects retail workers from violence and abuse in the United Kingdom and Wales. This is similar to what the Scottish Government has already passed.

“A single crime against assault on paramedics has had promising early consequences for increased prosecution,” said Yvette Cooper, chairman of the Interior Commission.

“Violence and abuse against shop assistants must be treated with the same seriousness, and their workers must be given similar protection by law.”

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