Zoom spends $14.7 billion to buy cloud contact center service provider Five9


Zoom + Five9

Zoom + Five9

After experiencing crazy growth during the epidemic, Zoom has finally made its first blockbuster acquisition since its establishment.Earlier they announced that they would spend $14.7 billionPurchased Five9, a cloud contact center service provider. This move will help Zoom to expand into the contact center market and prepare in advance for the work needs of people returning to the office in the post-epidemic era. If it goes well, the transaction is expected to be officially completed in the first half of 2022, after which Five9 will become an operating unit of Zoom. “We are always looking for ways to strengthen the platform. Five9 is an excellent choice that allows us to provide more value to our customers.” Zoom CEO Yuan Zheng wrote in the announcement.

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As of this year, Five9 has a history of almost 20 years. It has approximately 2,000 customers worldwide, including SalesForce and Under Armour, and handles more than 7 billion minutes of calls each year. Zoom itself is also a “long-term” customer of Five9. After the integration of the two, it is estimated that Five9’s corporate customer resources will also be further utilized by Zoom’s products.